Shipping Policy

We ship

At Niush Care, we are committed to delivering your orders safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

Orders are processed within 1–2 business days after successful payment or order confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During promotional events or high-demand periods, processing times may be slightly longer.

2. Shipping Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on your location and courier availability.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer free shipping on selected products or promotional offers.

4. Order Tracking

Once your order is shipped, you will receive:

A shipping confirmation via SMS, WhatsApp, or Email
A tracking number
Courier partner details (where applicable)

You can use the tracking number to monitor your shipment.

5. Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery fails due to:

Incorrect address
Incorrect contact number
Customer unavailable
Refusal to accept the package

the order may be returned to us. Additional shipping charges may apply for re-dispatch.

6. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

Weather conditions
Natural disasters
Government restrictions
Public holidays
Courier operational delays
Transportation disruptions

Niush Care is not liable for delays caused by third-party logistics providers or unforeseen events.

7. Address Changes

If you need to modify your shipping address, please contact us before your order is shipped.

Once the order has been dispatched, address changes may not be possible.

8. Damaged or Missing Packages

If you receive:

A damaged package
A tampered parcel
Missing items

Please contact us within 48 hours of delivery with:

Your Order ID
Photos or videos of the package and product

Our team will investigate and assist you with a suitable resolution.

9. International Shipping

Currently, Niush Care ships only within India. International shipping is not available unless specifically announced on our website.

10. Contact Us

For any shipping-related questions or assistance, please contact us:

Niush Care

Customer Support: 24/7

Call: +91 8076561746

WhatsApp: +91 8076561746

Email: [email protected]

Address:
2B/165, 1st Floor, Radhey Krishna House,
Sector-2, Vaishali, Ghaziabad, Uttar Pradesh – 201010, India
Near Mother Booth No. 861.